Airline officials forcibly separated a gay family trying to board a flight out of San Francisco. The alleged incident happened at the boarding gate during early family boarding, which allows families extra time to get settled on a plane.
Jeff revealed on Twitter: “My husband and I were told only one of us could join our 19 month old in the family boarding group of EVA Air 27 from SFO on 9/1/18. “I explained we were both the fathers of the child, and they said it was their policy that only one parent can board and the other has to wait in the normal line.” Jeff explained that he hadn’t flown with the airline before and didn’t know about its policies on early boarding.
A spokesman for EVA released the following statement:
“EVA Air and most especially our San Francisco International Airport team sincerely apologize to all the passengers affected by this incident. It is our policy that passengers traveling with infants can have priority boarding. The policy does not limit the number of accompanying adults or specify the relationship to the infant. This unfortunate incident was due to misunderstanding. Our San Francisco ground-handling agent understood that only one parent could board with an infant. We have apologized to our passengers and reminded our airport staff and agents about our priority boarding policy so that we can prevent this kind of incident from happening again.”